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Frequently Asked Questions
What problems does COSOO solve?
COSOO solves three major challenges in the used car industry: First, it eliminates the middleman and auction fees, saving you thousands in commission costs. Second, it connects you directly with trusted dealers through phone and email, enabling faster deal closure. Third, it provides a professional network where you can quickly buy and sell inventory across Canada, with US expansion coming next year.
How should I use COSOO?
If you have strong vehicle sourcing channels, you can use COSOO to quickly wholesale your inventory to other dealers, ensuring fast capital turnover. On the other hand, if you have a solid retail network, you can source quality vehicles from other dealers on COSOO to meet your retail demand. This flexible approach allows you to optimize your business model - whether you're focusing on wholesale distribution or retail sales, COSOO helps you connect with the right partners and move inventory efficiently.
How do I upgrade to VIP?
You can upgrade to VIP membership at any time through your account settings. The annual fee is $365 ($1 per day), and you'll get immediate access to all premium features. Contact our support team if you need assistance with the upgrade process.
What are the benefits of VIP membership?
VIP members enjoy unlimited vehicle listings, direct communication with sellers, priority support, and access to advanced features like AI-powered vehicle descriptions. For just $1 per day, VIP members get full access to all platform features with zero commission fees on transactions.
How does the vehicle listing process work?
Enter essential vehicle details. Optionally use our AI for description. Add photos, set price, and your listing goes live to verified buyers. VIP members can list unlimited vehicles, while free members have a limited number of active listings.
Can I use COSOO for personal vehicle sales?
No, COSOO is exclusively for licensed automotive professionals and businesses. We focus on wholesale and dealer-to-dealer transactions to maintain a professional marketplace.
What types of vehicles can I list?
You can list any used vehicle that you have the legal right to sell. This includes cars, trucks, SUVs, and commercial vehicles. All vehicles must meet local regulatory requirements. We recommend providing Carfax Report and Inspection Report to speed up the transaction process and facilitate faster deal closure.
How do I handle vehicle inspections?
Since both buyers and sellers are professionals, inspection reports are typically provided by the buyer through our platform. However, sellers can also obtain inspection reports from third-party providers if they choose to do so. This professional approach ensures transparency and builds trust between dealers in the network.
What regions does COSOO cover?
Currently, COSOO is open across all of Canada, connecting dealers nationwide. We're planning to expand to the US market next year, creating a seamless cross-border trading network for used vehicles between Canada and the United States. This expansion will enable dealers to access a wider inventory pool and create more trading opportunities across North America.
How do I contact sellers directly?
Buyers and sellers can communicate directly through email, phone calls, and text messages. There's no third-party involvement - you connect directly with other professionals in the network. This direct communication approach ensures quick responses and efficient deal-making between verified dealers.
Who can register on COSOO?
COSOO is exclusively for licensed used car dealers, sales professionals, car rental companies, and auto repair shops. We verify all registrations to maintain a trusted network of automotive professionals. To register, you'll need to provide your business license or professional credentials for verification.
What support is available?
We provide 24/7 email support and priority phone support for VIP members. Our support team consists of experienced automotive professionals who understand your business needs.
How do COSOO verify my business?
During registration, you'll need to provide your business license, dealer license, or professional credentials. Our verification team typically processes applications within 1-2 business days. We verify through multiple channels, including business registration, dealer license status, and professional credentials. This thorough process ensures only legitimate automotive professionals join our network.
How do I ensure safe transactions?
COSOO operates on a direct dealer-to-dealer model. All transactions are conducted through familiar offline processes, with direct communication via phone and email. Both buyers and sellers are verified professionals, and with vehicle inspection reports in place, the risk is virtually zero. This professional-to-professional trading environment ensures transparency and trust, as everyone in the network understands the industry standards and practices.
Is it safe to pay for COSOO VIP membership with Stripe?
Absolutely. Stripe is trusted by millions of businesses worldwide, including major corporations like Amazon, Google, and Shopify. Your payment information is encrypted using bank-level security, and Stripe is certified to the highest security standards in the industry. You can pay with complete confidence, knowing your payment is as secure as it would be with any major bank.
What if I have more questions?
If you have any additional questions or need further assistance, please visit our Contact page where you'll find multiple ways to reach our support team. We're here to help you with any inquiries about our platform, services, or your account.